AI Veterans
Assistance
Higher-quality claims at intake. Fewer errors. Fewer appeals.
AVA is built on Cerebro, Cyberhill's ontology-first AI engine. It turns a veteran's scattered records into a Veteran 360 knowledge graph, then drives quality at the source: complete, regulation-grounded claims that mean fewer development letters and fewer appeals downstream.
AI for the IC
delivered
& traceable
"We didn't pitch ourselves into VA work. A member of our team filed his own claim. He lived it. AVA is what we built."
— Cyberhill team member and veteran.
The Challenge
The next frontier isn't speed. It's quality at the source.
The VA has cut the backlog dramatically since 2024. What remains isn't a speed problem — it's incomplete, error-prone claims at intake that trigger development letters, rework, and appeals.
pending VA disability claims
backlogged — pending 125+ days
average from submission to decision
Source: VBA workload data, January 2026.
Every veteran's claim tells a story across dozens of documents.
AVA turns those scattered records into one knowledge graph, then writes a regulation-grounded claim narrative, flags missing evidence at intake, and pre-fills VBA forms.
A human decides. AVA prepares.
What AVA Does
What AVA does for every veteran's claim.
Narrative
Reads STRs, medical records, lay statements, and DBQs, and writes a claim narrative mapped to 38 CFR Parts 3 and 4 and M21-1.
Evidence Checklist
Flags missing evidence at intake — not 60 days in — by checking the record against what 38 CFR and M21-1 actually require.
Form Population
Pre-filled VBA forms: 21-526EZ, 21-4138, 21-0781, 21-4142, 21-686c. Never the SSN or file number — the veteran enters those directly.
How It Works
From Scattered Records to a Defensible Claim
Ingest
STRs, medical records, lay statements, and DBQs enter securely.
Veteran 360
Records fuse into one knowledge graph of the veteran's service, conditions, and evidence.
Ground
Every element is checked against VA regulation encoded as ontology — 38 CFR and M21-1 as machine-readable rules, not prompts.
Deliver
Regulation-cited narrative, evidence gap checklist, and pre-filled forms, ready for human review.
NIST 800-53
Aligned
FedRAMP
Ready Posture
Sensitive-ID
Guardrails by Design
Human-in-the-Loop
Every Claim
Government Owned
Data, Models & Graph
A human decides. AVA prepares. Every output is citable to regulation and traceable to the source record.
Built for OIT
Designed for VA Infrastructure.
Regulation-Cited Output
Every narrative element cites the governing regulation.
Sensitive-ID Guardrail
AVA never touches the SSN or file number; the veteran enters those.
VA Regulation as Ontology
38 CFR and M21-1 encoded as structured, auditable rules.
Entity-Level Corroboration
Claims assertions trace to specific source documents.
Authority to Operate
NIST 800-53 alignment, FedRAMP-ready posture, VAEC hosting evaluation underway.
Integration-Ready
Designed for VBMS, eFolder, and VSO workflows; Lighthouse API evaluation underway.
Better Outcomes for Veterans Start Here.
Let's talk about how AVA can help your team get it right for veterans from day one.
Book Time with Public Sector
Prefer to talk? Schedule a 30-minute session with our public sector team.
Book NowPublic Sector Team
Chris Walker, VP of Federal Markets
Caitlyn McClellan, SVP of Federal Sales
Frequently Asked Questions
Common Questions About AVA
Does AVA decide the claim?+
No. A human decides; AVA prepares. It assembles a regulation-cited narrative, flags evidence gaps, and pre-fills forms for human review. Every output is traceable to the source record.
How does AVA handle a veteran's SSN and file number?+
It never touches them. The veteran enters those directly. Sensitive-ID guardrails are built into the architecture, not added afterward.
What does AVA ground its output in?+
38 CFR Parts 3 and 4 and M21-1, encoded as structured ontology rather than prompts. Every element of the narrative cites the governing regulation and traces to a specific source document.
Is AVA a replacement for adjudicators or VSOs?+
No. AVA improves claim quality at intake so there are fewer development letters and fewer appeals downstream. It removes rework, not people.
Can AVA work with our existing systems?+
It's designed for VBMS, eFolder, and VSO workflows.
What's the security and authority-to-operate posture?+
NIST 800-53 alignment and a FedRAMP-ready posture, with VAEC hosting under evaluation.
How do we get started?+
Through a pilot scoped on your terms. Tell us the claims-quality problem you want to solve and we'll scope it together.